When adding a system, after entering device IMEI/Unique ID number, I get message " System already exists". What to do?


System in Protegus can have only one Master user at a time.If you own a device that was already added to Protegus, you can:Request the current Master user to transfer the system to your account. He/she has to go to that system settings...

How to add my company's logo to existing systems?


Follow the steps described in this PDF: Protegus_how_to_add_logo

How to add a company's logo?


Follow the steps described in this PDF: Protegus_how_to_add_logo

What I need to have, if I want to use the Protegus app?


You need to have a TRIKDIS communicator and connect it to any 3rd party alarm system.Or you can use one of the alarm panels or controllers from TRIKDIS.

What can I do with a Trikdis device and Protegus app?


See the status of your home or business security system in real-time. Receive push notifications about system events and alarms in a mobile device. Arm/Disarm the security system. Describe zones, areas and users. Send invites for...

How can I create a Protegus app account?


Go to www.protegus.eu/login Press Sign Up. In new window enter your details:Select language, Enter Your full name, E-mail address, Enter Your password (more than 6 symbols), Finally, re-enter Your password....

Why I didn't receive the registration confirmation letter?


There are two main reasons why You did not receive confirmation letter:Sometimes confirmation letters are recognized as spam and located in Spam or Trash folder. If You cannot find this letter in Spam or Trash folder, check if You...

How to change user e-mail address?


From home page go to Your profile. Click on Change e-mail. Enter Your new e-mail address. Enter Current password.

How to change password?


From home page go to Your profile. Click on Change password. Enter current password. Enter new password. Re-enter new password.

How to reset lost password?


In www.protegus.eu/login page press “Forgot your password?” In the new window, enter your registered e-mail address and press Send. You will receive an email with password reset link. If You are sure that you need to reset...

Do I need to have internet connection for remote alarm system control?


Yes, if You want to do it from the mobile phone, tablet app or desktop internet browser.

How long is the response time from when the alarm system is triggered to when I receive a notification on the mobile device?


Usually it takes just a few seconds. However, this time can be influenced by Wi-Fi and mobile data speed. Security equipment also has an impact on response time.During system arming, push notification is generated only after exit delay time...

What information is included in push notifications?


You will receive notifications about system events and alarms (armed/disarmed system, temperature changes, fire, tests and etc.). There is a possibility to choose what content you want to receive in a push notification. For this check question...

How to configure push notifications in Protegus app?


Setting notifications in app:Choose the system, which push notifications you want to configure. Then go to Preferences. From Settings list choose Notification settings. Select which type of events you want to receive with push...

With which operating system Protegus app is compatible with?


Protegus works on Android and iOS phones. You can use mobile app if Your Android version is at least 4.01, but it is recommended to use 5.0 version or newer. With iOS phones, it is possible to use the app in all newly updated versions. Android...

Is Protegus free?


Protegus is free to use for end-users.Some features, such as custom branded app or Company account involves a fee for business customers.

How can I use Protegus via web browser?


You can reach your Protegus account by entering m.protegus.eu for mobile web site and protegus.eu for regular web site. In this case, you will not get push notifications.

What should I do if I lost my phone with active Protegus account and no password on the screen?


You should go to your account using other phone or computer and change your account password.

How much mobile data do devices use with Protegus?


TRIKDIS cellular communicators use around 5 MB, and the SP231 alarm control panel uses around 20MB of data per month.

How to add a new system to Protegus?


​Press Select system and then Add new system +. Enter the IMEI address of your device. IMEI can be found on the packaging of the device. Enter the Access code. Access code is an authentication code to establish connection with...

What is an Events button?


This is history of system events (system arm/disarm, alarms and recoveries, and etc.). The history of events is saved in the archive for 3 months.

What is a Sensors button?


These are temperature sensors which show room temperature data.TRIKDIS devices work with Dallas temperature sensors. Sensors can be connected directly to TRIKDIS control panels.For the sensors to work with TRIKDIS communicators you will...

What is the Outputs button?


Outputs are remotely controllable electronic switches, that can turn on/off equipment, which is connected to them.They can be used to control gates, heating and home lights.Also they can be used for Arming/Disarming the alarm system by...

What is the Main user and what he can do?


The main user is the first user, who adds a new security system in Protegus. He can:Enter or change the names for system partitions, zones, outputs. Enter or change system information (name, address etc.). Send invitations to other...

What are Stay, Sleep, Bypass modes?


Stay mode - home mode, people can be inside the secured place. When door is opened, entry detay time counter starts. Sleep mode – night mode, security alarm is on, people can be in the rooms. When door is opened, alarm Is sounded...

Is it possible to add custom branding for Protegus?


Yes, we can create a custom branded version of Protegus, matching company's logo and colors. Here are some examples: https://play.google.com/store/apps/developer?id=TRIKDIS&hl=enIf you are interested, contact us for a quote.

How Main user can send an invitation for regular users?


The main user can invite other users to all systems or select one system. To send an invite:Choose system, or if You want that new user would join all systems skip this step. Go to Settings and choose Users. In System...

Can Trikdis provide server service for our customers?


We can create a custom service for each security company, so it would have their own web-service running with their logo and graphics; and it can run in our server, using existing Protegus apps. Running custom services in our server, we can...

Can Protegus be integrated with monitoring software?


Protegus can work in two modes: as stand-alone and with monitoring software. Protegus will read events from monitoring software database. In this mode, it can work even with 3rd party systems without any Trikdis equipment, but functionality will...

Can old or telephone based alarm systems be integrated with Protegus?


Yes, for the app to work you need to connect on of our communicators to the alarm panel.