When adding a system, after entering device IMEI/Unique ID number, I get message ” System already exists”. What to do?

Protegus Viewed: 108

System in Protegus can have only one Master user at a time.

If you own a device that was already added to Protegus, you can:

  1. Request the current Master user to transfer the system to your account. He/she has to go to that system settings and press “Transfer or delete system”.
  2. Contact TRIKDIS to delete that IMEI/Unique ID number from Protegus. To prove your ownership, you need to send a photo of the device sticker with IMEI/Unique ID number visible. Please also write the IMEI/Unique ID number in text.

3 thoughts on “When adding a system, after entering device IMEI/Unique ID number, I get message ” System already exists”. What to do?

  1. Santiago Bazzurro says:

    Hi,

    Looks like my IMEI is in use. Can you send me the instructions to validate ownership. thanks.

  2. Trikdis says:

    Hi Santiago, please contact our support (support@trikdis.lt) or fill the ticket (https://www.trikdis.com/en/support/) and follow the second step.

    “2. Contact TRIKDIS to delete that IMEI/Unique ID number from Protegus. To prove your ownership, you need to send a photo of the device sticker with IMEI/Unique ID number visible. Please also write the IMEI/Unique ID number in text.”

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