1. Go to www.protegus.eu/login
2. Press Sign Up.
3. In new window enter your details:
   1. Select language,
   2. Enter Your full name,
   3. E-mail address,
   4. Enter Your password (more than 6 symbols),
   5. Finally, re-enter Your password.
4. Press Sign up and find Account confirmation email in your inbox.
5. In the confirmation letter, you will find a link for confirming Your account, click on it.
6. After confirmation, you can Log in to WEB service account.

1. Sometimes confirmation letters are recognized as spam and located in Spam or Trash folder.
2. If You cannot find this letter in Spam or Trash folder, check if You entered correct e-mail address.

1. From home page go to Your profile.
2. Click on Change password.
3. Enter current password.
4. Enter new password.
5. Re-enter new password.

1. In www.protegus.eu/login page press “Forgot your password?”
2. In the new window, enter your registered e-mail address and press Send.
3. You will receive an email with password reset link.
4. If You are sure that you need to reset password, open the link in the email.
5. The new window should appear, here You can enter New password.
6. Retype new password and confirm it.
7. From now You have the new password for Protegus platform.

1. From home page go to Your profile.
2. Click on Change e-mail.
3. Enter Your new e-mail address.
4. Enter Current password.

You should go to your account using other phone or computer and change your account password.

1. Enter or change the names for system partitions, zones, outputs.
2. Enter or change system information (name, address etc.).
3. Send invitations to other regular users to access the system or specific system area. This is a secure way to allow access to family members, co-workers, or tenants.

The amount of systems per user is not limited.

Protegus is free to use for end-users.

Some features, such as custom branded app or Company account involves a fee for business customers.

You need to have a TRIKDIS communicator and connect it to any 3rd party alarm system.

Or you can use one of the alarm panels or controllers from TRIKDIS.

1. See the status of your home or business security system in real-time.
2. Receive push notifications about system events and alarms in a mobile device.
3. Arm/Disarm the security system.
4. Describe zones, areas and users.
5. Send invites for other users to join and control the system.
6. Remotely control gates, heating, lights or other equipment.
7. View temperature data.

You will receive notifications about system events and alarms (armed/disarmed system, temperature changes, fire, tests and etc.). There is a possibility to choose what content you want to receive in a push notification. For this check question “How to set push notifications in PROTEGUS mobile app?“.

TRIKDIS cellular communicators use around 5 MB, and the SP231 alarm control panel uses around 20MB of data per month.

Yes, for the app to work you need to connect on of our communicators to the alarm panel.

1. 1. Choose system, or if You want that new user would join all systems skip this step.
   2. Go to Settings and choose Users.
   3. In System users list you can see which users are in the system and by pressing Add user you can add new user.
   4. Enter new users E-mail, choose what he/she will be able to see and click Add user.
   5. A new user should get invitation letter with link.

Yes, if You want to do it from the mobile phone, tablet app or desktop internet browser.

Usually it takes just a few seconds. However, this time can be influenced by Wi-Fi and mobile data speed. Security equipment also has an impact on response time.

During system arming, push notification is generated only after exit delay time lapses.

1. Choose the system, which push notifications you want to configure.
2. Then go to Preferences.
3. From Settings list choose Notification settings.
4. Select which type of events you want to receive with push notifications.

You can reach your Protegus account by entering m.protegus.eu for mobile web site and protegus.eu for regular web site. In this case, you will not get push notifications.

1. Press Select system and then Add new system +.
2. Enter the IMEI address of your device. IMEI can be found on the packaging of the device.
3. Enter the Access code. Access code is an authentication code to establish connection with your communication device and Protegus platform. Code must match the one written in the communication device. By default, the code is 123456. If Access code has been changed, contact the distributor.
4. Press Create to add new system.
5. The very first user to add the system becomes the Main user of it, which can invite new users to the system, edit names of the areas, zones, outputs, sensors and to edit other various system parameters.

This is history of system events (system arm/disarm, alarms and recoveries, and etc.). The history of events is saved in the archive for 3 months.

These are temperature sensors which show room temperature data.

TRIKDIS devices work with Dallas temperature sensors. Sensors can be connected directly to TRIKDIS control panels.

For the sensors to work with TRIKDIS communicators you will need an iO or iO-WL expander.

Follow the steps described in this PDF: Protegus_how_to_add_logo

Follow the steps described in this PDF: Protegus_how_to_add_logo

Yes, we can create a custom branded version of Protegus, matching company’s logo and colors. Here are some examples: https://play.google.com/store/apps/developer?id=TRIKDIS&hl=en

If you are interested, contact us for a quote.

We can create a custom service for each security company, so it would have their own web-service running with their logo and graphics; and it can run in our server, using existing Protegus apps. Running custom services in our server, we can manage and upgrade them centrally, so security companies would not need to have a dedicated system administrator. With a cloud setup, there is no need to do separate installations in Linux server, do separate maintenance, and upload custom apps in marketplaces.