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Situation
Problems
Newly acquired security companies have been using old equipment which did not have the required functions. Smooth system control was impossible due to the incompatibility of different surveillance programs, databases’ systems, and receivers. Controlling several systems required a vast amount of human resources.
Aim
Upgrade available equipment and integrate it into one easily controllable system, while saving as much equipment already in use, as possible.
Proposal
– Receivers
We have recommended purchasing receiver RL10 which is designed to receive alarm messages sent via GPRS and Ethernet.
For messages sent via telephone line, we have recommended purchasing the RD10 receiver with receiver module RT2.
– Repeaters
We have also advised upgrading local radio networks by integrating TRIKDIS repeaters RP-IP12 which transmit messages via IP communication channels to the central monitoring panel’s IP receiver.
– Alarm monitoring software
Instead of several different monitoring panels, we offered a solution to install one general monitoring panel with TRIKDIS software “Monas MS”.
2. Integration
– Databases
The expanding security company took over 3 different alarm monitoring software’s databases – SIMS, SAAM, and Alarm SYS. The data from databases were converted to Monas MS database. In pursuance to increase client’s activity efficiency, the client’s CRM (Microsoft Dynamics NAV) was merged with our “Monas MS” database. For this reason, a system that allows creating detailed reports, including information about protected object’s alarm messages history, and data related to the client’s contract, was developed.
– Website integration
We have made a data exchange between Monas MS and the company’s website. Now security company’s clients are able to log in to a website and see full information related to their protected object.
– Integration to the crew management system
Messages are sent to the security personnel directly from the alarm monitoring system. Reports from the personnel are kept in Monas MS database (driving routes, time of departure, and arrival to the incident location).
Further optimization of operating costs
After standardizing the equipment we created a possibility to connect other geographical locations into one already developed system thus reducing the cost of further development. A single controlling system allowed us to reduce the number of employees and increase the efficiency of the remaining ones.
Results
We made a proposal for the security company for some additional security measures to ensure uninterruptible monitoring panel’s work.
