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An actively expanding security company which bought six other security companies in different cities.
Problems
Newly acquired security companies have been using old equipment which did not have required functions. Smooth system control was impossible due to incompatibility of different surveillance programs, databases’ systems and receivers. Controlling several systems required a vast amount of human resources.
Aim
Upgrade available equipment and integrate it to one easily controllable system, while saving as much equipment already in use, as possible.
1. Software and hardware
– Receivers
We have recommended purchasing receiver RL10 which is designed to receive alarm messages sent via GPRS and Ethernet.
For messages sent via telephone line we have recommended purchasing the RD10 receiver with receiver module RT2.
– Repeaters
We have also advised to upgrade local radio networks by integrating TRIKDIS repeaters RP-IP12 which transmit messages via IP communication channels to central monitoring panel’s IP receiver.
– Alarm monitoring software
Instead of several different monitoring panels we offered a solution to install one general monitoring panel with TRIKDIS software “Monas MS”.
2. Integration
– Databases
The expanding security company took over 3 different alarm monitoring software’s databases – SIMS, SAAM, and Alarm SYS. The data from databases was converted to Monas MS database. In pursuance to increase client’s activity efficiency, client’s CRM (Microsoft Dynamics NAV) was merged with our “Monas MS” database. For this reason, a system which allows creating detailed reports, including information about protected object’s alarm messages history, and data related with client’s contract, was developed.
– Website integration
We have made a data exchange between Monas MS and company’s website. Now security company’s clients are able to login to a website and see full information related to their protected object.
– Integration to the crew management system
Messages are sent to the security personnel directly from alarm monitoring system. Reports from the personnel are kept in Monas MS database (driving routes, time of departure and arrival to the incident location).
Further optimization of operating costs
After standardizing the equipment we created a possibility to connect other geographical locations into one already developed system thus reducing the cost of further development. A single controlling system allowed us to reduce the number of employees and increase efficiency of remaining ones.
After reducing work susceptibility, human resources were optimized. Instead of six monitoring panels, we integrated a solution with one central monitoring panel where our software “Monas MS” now works.
We made a proposal for the security company for some additional security measures to ensure uninterruptible monitoring panel’s work.
